Service Coordinator – utilities

Job Description:

Role Overview

Serve as a liaison for residential and some commercial electric service work, coordinating customer requests such as meter installs, upgrades, and service activation from intake through completion.

Own coordination between customers, field crews, and internal teams to ensure timely and accurate execution of service-related projects.

Support customer intake and service request routing, partnering closely with Customer Project Representatives in a fast-paced service environment.

Core Responsibilities

Coordinate end-to-end service requests including new installs, upgrades, relocations, and energization of electric service.

Interface directly with customers (phone and in-field) to assess needs, explain requirements, and move projects forward.

Act as liaison between the teams, contractors, and customers to ensure alignment and timely completion.

Triage and vet incoming customer requests, routing work appropriately and supporting service coordination workflows.

Manage scheduling and prioritize multiple active requests while maintaining accuracy and responsiveness.

Conduct field visits and customer meetings using the company’s vehicle to support job site coordination.

Required Experience

Minimum 2+ years of experience in a customer-facing role or construction environment.

High school diploma or GED required.

Construction-related background required, utility exposure preferred.

Proven experience interacting with customers at job/installation sites.

Strong customer service, communication, organization, and multitasking skills.

Ability to work in a fast-paced environment and effectively prioritize workload.

Preferred / Valuable Background

Experience in utilities or field-based trades (e.g., plumbing, roofing, construction services).

Entry-level project coordination or project management experience (scheduling, prioritization, timelines).

Basic understanding of electrical systems or willingness to learn (generation to meter concepts).

Experience coordinating work between customers and field crews on active job sites

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.  
 
Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.