Job Title: Business Process Consultant
Job Location: Tallahassee, FL (on-site)
Job Duration: 12-month contract
Job Overview: Business Process Consultant (experienced). The position will report to the Department’s Project and Portfolio Management Office to supplement existing staff by supporting the planning, design, development, and implementation of information technology projects.

• Prepare deliverables identified by the FDACS Functional Manager, within the timeframe specified by the Contract Manager(s). Deliverables the Contractor will be responsible for producing include, but are not limited to:
  • Current (AS IS) business process and customer journey maps.
  • Process Improvement Logs.
  • Requirements for Future (TO BE) business processes and customer journey maps.
  • Process-focused Gap Analysis v. Solution-focused Gap Analysis.
  • Information Technology (IT) Solution Requirements.
  • Business Process Models (Diagram and Narrative).
  • Entity Relationship Diagrams (ERD).
  • Data Dictionaries.
  • Data Flow Diagrams.
  • Business Process Re-engineering (BPR) Plans.
  • Remediation Implementation Plans.
  • Cost Benefit Analysis xiv. User Stories.
  • Acceptance Criteria xvi. Business Cases
• Comply with OATS Administrative Policies and Procedures by working directly with the Department’s Contract Manager throughout the PO term.
• Prepare ISDM or SDF documentation that indicates the project complies with OATS policies and procedures. Apprise OATS staff on ISDM or SDF information as directed by the Department’s Contract Manager.
• Communicate relevant information to project teams and stakeholders in a timely manner.
• Facilitate meetings throughout the term of the PO. At a minimum, meeting responsibilities include:
  • Proofread meeting documentation to ensure use of proper grammar and consistent font styles.
  • Attend the meeting and communicate with attendees in a clear, concise, and constructive manner.
  • Provide meeting documentation in the format designated or approved by OATS. iv. Make necessary meeting arrangements and create needed artifacts to fulfill meeting objectives.
  • Create a meeting agenda and send it to attendees in advance of the meeting.
  • Keep meeting notes highlighting key action items and decisions and indicating clear due dates with any next steps needed. Send copies of the meeting notes to attendees within three (3) Business Days following the meeting.
• Address project team conflict and communication problems proactively.
• Review required documentation evidencing the deliverable for completeness and correctness before submitting to the Project Team and Stakeholders. Obtain acceptance and approval of deliverables from the Contract Manager and appropriate Stakeholders.

Required Experience:

• Ability to communicate effectively (verbally and in writing) with Department staff at various levels.
• A minimum of ten (10) years of IT business/industry work experience.
• A minimum of seven (7) years of experience in performing business analyses on IT projects.
• Experience in the use of Microsoft Visio for creating the process model diagrams.
• Experience with Agile and Dev Ops methodologies.
• Experience translating business requirements into use cases/user stories and acceptance criteria.

Preferred Experience:

• Skills and experience in conducting meetings with individuals and groups of people to discuss business processes. The people involved may be at the manager level or end user level. People may be business-oriented or technical (IT) staff. The contractor will be expected to be the lead in all meetings and discussions related to their analysis. Experience with Joint Application Development (JAD) techniques is beneficial.
• Good verbal/communication skills.
• Good writing skills.
• Good technical writing skills.
• Good problem solving and critical thinking skills.
• Skills and experience conducting Cost Benefit Analyses.
• Skills and experience in business process re-engineering.
• Skills and experiences in deriving business process and data requirements from the reading and analyzing of process and systems documentation.
• Skills and experiences in translating the information from meetings and written materials into process models and/or process flow models.
• Writing skills and experience to create a data dictionary. Experience in the use of Microsoft Word is required.
• Experiences in working with IT technical staff to determine the infrastructure components within which any potential solution or modification would need to be able to operate.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian’s platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian’s brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.