Position: Lead Requirements Analyst (ServiceNow)

Location: 100% Remote

Job Type: 12 Months Contract To Hire

JOB DESCRIPTION:

TOP FIVE SKILLS:

• ServiceNow Expertise – Experience in IT Service Management design, transition/operations processes, business analysis, and configuration/administration of 2+ modules of ServiceNow Platform
• Analytical – Digs deep into the environment and with business stakeholders to fully understand their ServiceNow business needs and document them in the form of requirements which can be understood by ServiceNow developers
• Agile Experience – Has previously worked in an Agile environment, including Scrum Methodology
• Organization – Closely monitors the status of work being pursued, ensures all Agile stories reflect current state, and able to dynamically prioritize their workload with limited supervision
• Interpersonal – Proven track record of working and managing relationships with senior leadership and teams outside of their organization
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JOB TITLE: Lead Requirements Analyst (ServiceNow)
PURPOSE:
The Lead Business Analyst will have the responsibility to ensure that the business’s need for changes to processes, policies and/or information systems are identified, understood, defined, documented and acted upon by eliciting, analyzing, documenting, validating, specifying and verifying the needs of business or user. The incumbent is accountable for leading the gathering and synthesizing of business requirements for high complexity software, systems, processes and/or services and translating them into specifications ensuring the business objectives are met. As the functional expert, the incumbent serves as a strategic conduit between the business area and the technical or software development team through which requirements flow.

ESSENTIAL FUNCTIONS:
30% Interprets business needs and issues by gathering, eliciting, creating, analyzing, documenting and validating the Business areas user and/or technical (functional/non-functional) requirements. Key contributor in the creation of project plans to define, organize and schedule requirements management and development activities. Provides oversight and strategic direction to lower level analysts which includes coaching, mentoring, and delegating of tasks and deliverables. Facilitates requirements analysis and verification sessions. Accountable in the tracking and management of open issues and assists in planning for resolution. Responsible for successful development sessions and design reviews in order to ensure design meets user requirements.
20% Responsible for overall success of user acceptance testing, including documentation, verification and release. Implements practices and procedures for end user test plans. Identifies and documents gaps in requirement adherence or system deficiencies/defects and coordinates appropriate action through issue resolution. Leads in creating formal communication to be delivered to relevant stakeholders. Providing guidance and training to application end users.
20% Identifies, documents and troubleshoots problems with their in-depth knowledge of the relationships in systems, software and processes. Collaborate with appropriate stakeholders to monitor, report and resolve issues. Participates in the development of solutions and workarounds that solve high complexity technical, system and/or business issues.
15% Reviews, analyzes and creates detailed documentation of business systems, processes, software and user needs. Responsible for writing all documentation to established standards, in a clear and well organized manner. Develops and/or collaborates in key project and requirement deliverables for projects of high complexity.
10% Monitors and reports project status to identify and mitigate risks and to ensure quality and timely deliverables. Coordinates assigned projects from concept through implementation. Prioritize and manage new work requests.
5% Answers policy-related questions for business process, systems and software which require research and consultation with others internally and externally.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education Level: Bachelor’s Degree

Education Details: Business Administration, Business Management, Finance or related field

Experience: 8 years progressive experience in business analysis, systems analysis, testing or other analytical experience

In Lieu of Education
In lieu of a Bachelor’s degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Preferred Qualifications:
Master’s Degree MBA
Demonstrated ability to have led the deliver of high quality, effective deliverables on-time and be a significant contributor to the development of cost-effective solutions.
Expert understanding of business analysis core competencies
Prior business analysis coaching and mentoring experience

Knowledge, Skills and Abilities (KSAs)
Strong time-management and organizational skills, Expert
Excellent communication skills both written and verbal, Expert
Ability to organize stakeholder meetings., Expert
Use of MS Office applications., Expert
Ability to train and mentor others., Expert

The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes them ineligible to perform work directly or indirectly on Federal health care programs. Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time. Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian’s platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian’s brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.