Contact Center Representative (ECC Operator)

Job Title : Insurance Claims Customer Service

Work Location: Remote

Duration: 6 months of contract with possible extention

Payrate $19-$20/hr.

Job description:

Position Overview:

• Provide prompt, courteous, and excellent service to customers at all times in a high-volume, fast-paced in-bound call center environment.
• Ask relevant questions to appropriately identify the correct area a caller needs to be directed.
• Utilize resources including a software application and corporate directory to effectively route calls.
• Performs duties according to established procedures.
• Individual must be customer focused, self-motivated, and enjoy working in a busy call center environment.
• Solid verbal communication skills.
• Ability to effectively manage high call volumes (approximately 75 – 90 calls per day).
• Strong computer skills with the ability to multi-task.
• Strong customer service skills.
• Ability to work quickly and accurately under pressure.
• Uses administrative, data organizing and/or coordination skills.
• Ability to work with either close supervision or under clearly defined procedures

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.  
 
Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.